Customer Information Privacy Policy

At Wright Choice Property Inspection, we are committed to maintaining the trust and confidence of our clients and visitors to our website. Here you’ll find information on how we treat data that we collect from visitors, clients, and prospective clients.

Wright Choice Property Inspection (“Wright Choice Property Inspection”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Privacy Policy”).

Personal Data and Aggregate Information

“Personal Data” refers to information that tells us specifically who you are, such as your name, phone number, email, approximate geographic location of your computer or device, or postal address, and possibly information relating to certain support or customer service issues. While some experiences, such as visiting the Sites, will not prompt a collection of Personal Data, you generally need to provide us with Personal Data to use most of the features of the Sites and Services, including to allow us to provide you with certain personalized or enhanced Services. How we collect and store information depends on the activities in which you elect to participate and the Services provided.

From time to time, we may collect general, non-personal, statistical information about the use of the Sites or Services. This information represents a generic overview of our Users’ collective viewing habits and allows us and other third parties to modify information, promotions, offers, and/or discounts on Services based on User traffic and behavior. We collect this information using technologies such as “cookies”, which are discussed in greater detail below. We collect this information to determine, for example, which areas of the Sites are most popular and to enhance the Sites. We may also group this information into aggregate data to describe the use of the Sites to our existing or potential business partners or other third parties, or in response to a government request. From time to time, we may use this information to optimize third-party offers of products and/or services. We also may share or sell aggregated demographic and preference data to third parties to enable the provision of targeted information. However, please be assured that this aggregate data in no way will it personally identify you or any other Users.

Information We May Collect:

• Contact Information: When you sign up for our services, we may collect your name, email address, street address, billing address, phone number, and any additional information necessary to provide our services effectively.
• Property Information: We may collect relevant details about the property being inspected, including address, size, and any specific instructions or concerns you provide.
• Information You Submit or Post: We collect information you provide through feedback tools or questionnaires. For example, when you contact customer support, we may receive your name, email address, phone number, and the content of any messages or attachments you send to us, along with other information you choose to provide.
• Phone Information: If you use our services on a mobile device or tablet, we may require permissions such as access to the camera, microphone, pictures, external storage, and network access. These permissions are essential for the proper functioning of our services on your device. If you do not grant these permissions, the services may not function correctly.
• Survey Information: We may collect data from surveys you participate in to improve our services. Additionally, we may post testimonials on our website with the express consent of the individual or company providing the information. We may also share news, events, accomplishments, and marketing materials from individuals or companies to help promote their brand. Requests to remove posted materials should be sent to [contact email]. We will make reasonable efforts to remove posts upon receiving written notice.

Automatically Collected Information

When you visit or access the Wright Choice Property Inspection website, we may collect certain information automatically. This includes data provided by your web browser or mobile device, such as:

• Device Identifiable Information: We may collect information linked to your computer or device, referred to as “Device Identifiable Information.” This includes your IP address, browser type and language, access times, pages visited, and operating system.
• Mobile Device Information: We may gather information from any mobile device you use to access our website and services. This includes the device type and model, network provider, and unique device identifier.
• Cookies and Similar Technologies: We use technologies such as cookies, pixels, and widgets to enhance your experience.
  • Cookies: Cookies are unique identifiers that we transfer to your device to recognize it and provide features like personalized advertisements and storing items in your shopping cart. You can control how cookies are handled through your browser settings. If you disable cookies, certain functions of our website may not work properly.
  • Pixels/Web Beacons: Also known as web bugs, pixel tags, or clear GIFs, these tiny graphics help us deliver cookies, track and measure the performance of our services, monitor how many visitors view our website, and assess the effectiveness of our advertising. Unlike cookies, web beacons are typically embedded invisibly on web pages or emails.
  • Social Media Widgets: Our website may include features like a share button for Facebook or Twitter. These features may collect your IP address and the page you are visiting on our site.
• Google Analytics: We use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information about visitor behavior and demographics. This helps us develop website content that meets your needs. This data is not tied to any personal data. For more information about Google Analytics, please visit Google’s Privacy Policy. You can opt out of Google Analytics data collection by visiting Google Analytics Opt-out Browser Add-on.
• Do Not Track: Our website does not currently support Do Not Track (DNT). DNT is a privacy preference you can set in your web browser to indicate that you do not want your web page visits tracked and collected across websites.

How We Use Your Information

• Service Delivery: We use your information to schedule and carry out home inspections, communicate with you about appointments, and deliver the inspection report.
• Customer Support: We may use your information to provide customer support, address any concerns or inquiries you may have, and improve our services.
• Legal Compliance: We may use your information to comply with legal obligations, such as maintaining records for tax purposes.
• Marketing: We may use your information to facilitate the delivery of content or advertisements that we feel may be relevant to you.

How We Share Information We Collect

Wright Choice Property Inspection may share customer information, user data, and personal data with certain third-party companies for the following purposes:

• Service Facilitation: We may need to share your personal data, user data, or customer information with third-party service providers to facilitate technical and administrative aspects of our services, such as credit card processing, hosting, and citation building and management. We take reasonable steps to ensure these service providers are notified of their obligations to protect personal data on our behalf. However, we cannot guarantee that such service providers will always adhere to these contractual obligations or acceptable business practices. We do not sell, trade, or rent your personal information to third parties for marketing or any other purposes.
• Anonymized and Aggregated Data: We may provide anonymized and aggregated personally identifiable information to third parties. This data does not identify individual users and is used for purposes such as improving our services and marketing efforts.
• Third-Party Connections: Our website may allow you to connect with other websites, products, or services that we do not control. If you use these services, we will provide the third party with information about you to enable them to provide the service. We encourage you to read the privacy policies of these third parties before deciding whether to use their services, as we cannot speak to their privacy practices.
• Legal Obligations: Wright Choice Property Inspection may release information when we believe it is necessary to comply with a legal obligation under applicable law or respond to valid legal processes, such as a search warrant, court order, or subpoena. We will also share your personal data when we believe it is necessary for the legitimate interest of national security, law enforcement, litigation, criminal investigation, or protecting the safety of any person, provided that such interest is not overridden by your interests or rights and freedoms requiring the protection of your personal data.
• Corporate Changes: In the event of a change in corporate control, such as a restructuring, merger, or sale of our assets, we may disclose certain personal data as part of the negotiation process or to any successor to all or part of our business.
• With Your Consent: We may disclose personal data whenever you consent to the sharing.

Information Security

• We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
• Your personal information is stored securely and only accessible to authorized personnel on a need-to-know basis.
• We regularly review and update our security practices to ensure the ongoing protection of your information.

Data Retention

• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
• Once your information is no longer needed, we securely dispose of or anonymize it to prevent unauthorized access.

Your Rights

• You can always unsubscribe from our promotional emails, but if you continue to use the Services, we may still send you transactional and relational emails about your use of the Services.
• You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Sites and Services.
• If you create an account to use the Sites and Services, you may be asked to choose a password for your account, in which case your account information shall be protected by your password. You should not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and are fully responsible for all activities that occur under your password or account. You can access and update information in your account profile at any time by logging into the account with your login name and password. Once you have logged in, you can update certain information such as your name, photo, email, password, billing information, and security preferences.
• While you can prevent your device from sharing location information at any time through your device’s operating system settings, user location is important to your use of the Sites and Services and without it will affect your use of the Sites and Services.
• You have the right to request access to and rectification of your personal information held by us.
• You may request the deletion of your personal information, subject to legal and contractual obligations.
• If you have any concerns about how we handle your information, please contact us using the information provided at the end of this policy.

Changes to This Policy

• We reserve the right to update this privacy policy as needed to reflect changes in our practices or legal requirements. Any updates will be communicated to you through appropriate channels.

If you have any questions or concerns about this Customer Information Privacy Policy or our data practices, please contact us at info@yourwrightchoice.com.

Last updated: 7/15/2024

Wright Choice Property Inspection
3821 Hamburg Pike Jeffersonville, IN 47130
(502) 822-6484